Will my mobile ticket still work if I lose cell phone service while trying to use my ticket? If your phone is lost or damaged, creating an account will allow SMART to transfer unused tickets to your new phone. Yes, setting up an account requires only an email and a password.No, transfer credits are not available via the SMART mobile ticket application.ĭo I need to set up an account to be able to use mobile tickets?.Will I receive transfer credits to other connecting transit services? Valid tickets will have a bar changing in color on the ticket screen to indicate the ticket is valid and active. The conductor will visually inspect your activated ticket.How does the Engineer/Conductor know that I have a valid ticket? You can also try closing and reopening the app, when you have an internet connection, so the app can refresh. Your ticket is located in the ticket wallet section in the app.Tagging on and off only applies to riders using Clipper. No, just activate the ticket before boarding.Submit a refund request by completing and submitting a SMART refund request form. What happens if I accidentally activate my ticket? Purchased, but not activated tickets, will expire after a period of 90 days. Mobile tickets are valid for 90 minutes after activation.Round trip tickets will be displayed in your ticket wallet as two one-way tickets. Yes, tickets must be activated right before you board the train.Please have the mobile ticket activated and ready to show to the conductor if asked. Your purchased tickets can be found in your Ticket Wallet on the main screen.ĭo I need to activate my ticket each time I travel?
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